First "Great" Western

marty · Post by **marty** » Thu Apr 26, 2007 12:06 pm

englishangel wrote:YOur letter did indeed say that your return ticket was from Castle Cary to London, however you then went on to desribe the horrors on the Plymouth to London one. Was it the train from Plymouth and you got on at Castle Cary? because that is not how I read it.

No, I said it was the Plymouth train (which it was) but that I was going to Castle Cary....

marty · Post by **marty** » Thu Apr 26, 2007 12:10 pm

cj wrote:And what a cheek to expect people to make another phone call to reserve a seat after they've made the effort to book the d@mn thing in advance in the first place, and then make a charge for subsequent reservations.

Yep. Seems I'm not the only one - check this out:

http://www.moretrainlessstrain.co.uk/

kerrensimmonds · Post by **kerrensimmonds** » Fri Apr 27, 2007 12:17 pm

All power to your elbow, Marty! I think FGW's response to your first letter was abominable. Have you posted your correspondence on that discussion forum?

marty · Post by **marty** » Fri Apr 27, 2007 1:09 pm

kerrensimmonds wrote:All power to your elbow, Marty! I think FGW's response to your first letter was abominable. Have you posted your correspondence on that discussion forum?

Yes, Kerren I have.

Actually I've had another letter from them which is a bit more crawling but no less unsatisfactory. Will post a copy of it next week.

Great Plum · Post by **Great Plum** » Sat Apr 28, 2007 9:34 am

Have they offered any kind of refund?

Have alos noted that some of the paragraphs from their reply has bene copied and pasted as per: http://forum.moretrainlessstrain.co.uk/ ... topic=55.0

Tsk...

cj · Post by cj » Sat Apr 28, 2007 12:40 pm

Great Plum wrote:Tsk...

What a lovely expression!

Great Plum · Post by **Great Plum** » Sun Apr 29, 2007 9:52 am

I think I got that off Ruth aka Ruthise Baby!